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As Black Friday ushers in the official start of the holiday shopping season, online retailers like Amazon.com are doing their best to attract and retain customers. I’ve personally seen many online deals advertised (some in my own inbox) with promises of deep discounts, free shipping, and other incentives.

Amazon.com announced recently that it has formed a “Holiday Customer Review Team” made up of six of its top customer reviewers, who were given early access to Amazon’s Black Friday deals in order to share their favorites with other customers. This customer-generated feedback will help to drive Amazon’s marketing strategy this season.

“Amazon’s customer reviews have revolutionized the way that people shop, helping consumers make informed buying decisions,” Russell Dicker, senior manager of community at Amazon.com said in a recent statement. “Our customers have to come to rely on the the third party expertise our customer reviews provide, and the Holiday Customer Review Team is an extension of that resource over the holidays.”

Recent studies have shown that consumer reviews play a major role in the purchasing habits of frequent Internet users, and after an online forum that I participated in the other day about the influence of product reviewers on blogs and websites I’m inclined to believe that this is the case. What does this mean for you if you have an e-commerce site? It’s time to pay attention to the reviews, and the reviewers on your site, because it’s clear that visitors to your sites are paying close attention.

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The cover of my new book

Image by andywalker via Flickr

Four years ago, Julie Aronson, Connecticut substitute teacher, faced up to 40 years in prison after being convicted of endangering minors. Why? Apparently, her computer became infected with spyware that started displaying pornographic images, which were inadvertently viewed by the students in her class.

Computer security professionals, including Sunbelt Software Inc, CEO Alex Eckelberry, argued that Aronson was an innocent victim of the spyware program.

“The stress of this thing, it just totally freaked her out, “Eckelberry, who led the team of computer investigators responsible for analyzing the school computer used by Aronson, told ComputerWorld. “For four years, she’s been sitting there with this thing hanging over her.”

So are we responsible for the spyware, adware, and viruses that infect our computers? Are we responsible for the content that these programs may display? If the prosecutors in this case had been able to make the charges stick, we might be facing a brave new world in which virus creators have much, much more control over our lives than anyone deserves to have.

A guilty verdict would have opened the floodgates for similar cases, and made us all question the motives of our friends, neighbors, coworkers, and the computers that use.

As it is, Aronson will pay a fine of $100 and have her Connecticut teaching credentials revoked. For Aronson, who was pregnant at the time of the 2004 incident, this is undoubtedly a small price to pay.

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SECAUCUS, NJ - NOVEMBER 20:  Bargain DVDs are ...

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The Marble Slab ice cream chain is celebrating its 25th anniversary with a mobile marketing campaign called “Gr8 2 Go,” reports Dianna Dilworth of DMNews. As we’ve previously reported on this blog, mobile marketing campaigns are all the rage, so to speak, with advertisers, and have been used to sell everything from cat food to vacation deals, and now, apparently, frozen novelties.

“We wanted to tap into a new trend, which is being top of mind for customers on the one device that they keep with them all the time-their cell phones,” said Jennifer Johnston, SVP of brand marketing at NexCen Franchise Management.

The first part of the campaign allows customers to text “slab” and receive coupons for ice cream via their cell phones, while the second part offers customers the option of registering their e-mail addresses with Marble Slab.

With the holiday shopping tradition fast approaching, or already upon us, depending on whether you wait until Black Friday or start in October, many retailers are hoping that mobile marketing campaigns like this will help drive what many analysts predict will be a sluggish shopping season.

Many retailers are offering online discounts, free shipping, and online and mobile-based coupons. Retail giant Wal-Mart, for example, offers 99 cent shipping on select items, while Kmart has been actively promoting its Layaway program since late September.

One thing is evident: mobile marketing campaigns, whether they are aimed at selling ice cream, promoting an event, or raising an awareness of a cause, are becoming more prevalent.

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Del Monte note

Image via Wikipedia

As more businesses realize the value of interactive website
features and social media techniques, DelMonte, makers of Meow Mix cat food, has recently debuted a new interactive website and a game show to promote its new Wholesome Goodness line of cat food.

The website features interactive games called Cat Capades, which allows players to use their “house cat” instincts to overcome household obstacles and challenges.

“We know that cat parents feel a kinship with their cats,
and it’s not uncommon for them to ‘know”
what’s going on their heads—what they think and
feel,” Alison Olsson, account executive for Agency.com,
said in a recent email to DMNews. “We knew this would be
especially fun for cat lovers, because they are familiar with
many of the cat behaviors highlighted in the games.”

Social media strategies are being employed by many companies in
the hopes to reach an increasingly Internet savvy and Internet
based audience. Cereal companies, like General Mills, have
offerings similar to the Meow Mix Site, including an interactive
avatar-based town called Millsbury, which is designed to provide
a place for children to share avatars and items with other
Internet users in their demographics.

Based on trends in Internet usage and social media prevalence
and popularity, it isn’t a stretch to imagine the
websites of the future as increasingly more interactive and
geared toward specific interests and demographics.

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Yahoo! Expands Yahoo Buzz

by admin on November 10, 2008


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Yahoo Inc recently added new social features to its Yahoo buzz social news site, currently in beta version. Among the new features are the ability for users to incorporate information from their Yahoo profile onto the site, and an updates section which allows users to find content that their friends have voted for, as well as a comments section.

These updates are part of Yahoo’s Yahoo Open Strategy, which the company first announced in April of this year. The purpose of this strategy, according to Yahoo, Inc, is to allow users to replicate the social experience of social networks like MySpace and Facebook via their Yahoo profiles.

“It is reviewing Yahoo from the inside out, across all of our properties, to fundamentally open up those Web services and provide a consistent development model, a consistent deployment and consumer experience as well, “ Ari Balogh, Yahoo’s chief technology officer, said during a keynote speech at the Web 2.0 Expo in San Francisco in April.

The Yahoo Buzz expansion updates come less than a week after a proposed advertising deal with Google Inc failed to come to fruition.

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Don’t have time to visit colleges in person? CollegeClickTv.com might just be the answer to your problem. The recently launched site allows prospective students to download videos featuring popular college campuses, as well as interviews with students, professors, and even local businesses.

“The videos give viewers an idea of what the full experience is on that campus, “ Pere Partnership agency head Glenn Pere told DMNews recently.

Pere added that he created the site after observing that his golf partner did not have time to drive his college-aged daughter to prospective schools in person and still maintain his golf game.

Thanks to an early viral marketing campaign, the site has a YouTube page, a Facebook presence and more than 30,000 professionally produced videos from more than 200 universities across the country.

Recent studies show that viral marketing is quickly becoming a popular choice for many businesses as more people begin to realize the effectiveness of these so called “word of mouth campaigns.”

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As economic downturn and increased awareness of Internet marketing methods result in many larger companies turning to SEM techniques, statistics show that small to mid-sized businesses are also finding value in this type of marketing.

According to ClickThrough.com, businesses such as Brand Republic, and Fone Shop, have had success with the scaled back Internet marketing packages that many SEO/SEM firms have begun to offer their clients.

Since implementing SEM, Marketing director of Foneshop, David Hyett, says, “We’re doing at least 150 orders a day now.” Overall, Foneshop’s orders have increased 56% in the past year, with 50% of new customers finding the site via Google.

A recent study conducted by Microsoft adCenter, however found that 62% of all respondents are under investing in Internet marketing currently, a number that is expected to decrease dramatically within the coming year.

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The latest statistics show that not only is the Holiday shopping season, traditionally slated to begin the day after Thanksgiving, poised to start earlier this year, but that online retailers are also gearing up to offer more sales and discounts this year than in years previous.

The reason for the earlier start to the shopping season is two- fold, says Britt Beemer, chairman and founder of America’s Research Group.

“It’s going to be an extremely difficult Christmas for many people, “ he says, adding that many physical retailers can expect to see negative sales numbers for the period.

Online retailers, in response are rolling out deals and promotions much earlier than usual. K-Mart will be launching pre-Black Friday sales on November 2nd, both in stores and online, with free shipping in some cases.

Higher end retailers such as Nordstrom will also be offering greater online discounts than in previous years.

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Wordle Cloud of the Internet Marketing Blog - ...

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A recent survey, conducted by Nielsen Online and Eloqua, Inc revealed that 60% of marketers will be making the transition from paper-based to online-based ad and marketing campaigns.

This trend is due in part increased awareness of the importance of Internet marketing, including SEO and SEM methods, as well as the growing trend of “green” or environmentally friendly practices.

“What’s good for the environment can also be great for businesses,” says Brian Kardon, Chief Marketing Officer at Eloqua.

The same study also revealed that, according to the Internet Advertising Bureau, 90% of marketers support a more environmentally friendly marketing industry, and an overall decline in the amount of paper-based marketing materials, i.e. brochures, fliers and physical catalogues is also expected to decrease over the course of the next year.

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Elizabeth Edwards and the Silicon Valley Moms

Image by John Edwards 2008 via Flickr

According to Mom Central Consulting, over 78% of mom bloggers regularly review products and 96% of mothers also consider these reviews to be valuable when making purchasing decisions.

“There’s a perception that moms aren’t tech-savvy, when in reality, they’re being very proactive and going online to get information on products and recommendations from other moms” Tracey Hope-Ross, VP of research for Mom Central, told ComputerWorld.

Many companies are now targeting mothers through not only traditional advertising methods, but through blogs as well, specifically, blog networks that group like minded bloggers (and readers) together.

Review-oriented blogs run by moms are expected to increase in importance as the holiday season approaches, and consumers begin scouring the web for the best toys and other child-oriented gift items.

“Many companies are cutting back their marketing budgets, so they’re realizing they really need to be targeting the person who is actually spending the money,”

said Maria Bailey, CEO and founder of BSM Media in a recent statement. “This is important because it really takes a lot of time to get to know these mom mavens and develop a strong relationship.”

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