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As Black Friday ushers in the official start of the holiday shopping season, online retailers like Amazon.com are doing their best to attract and retain customers. I’ve personally seen many online deals advertised (some in my own inbox) with promises of deep discounts, free shipping, and other incentives.
Amazon.com announced recently that it has formed a “Holiday Customer Review Team” made up of six of its top customer reviewers, who were given early access to Amazon’s Black Friday deals in order to share their favorites with other customers. This customer-generated feedback will help to drive Amazon’s marketing strategy this season.
“Amazon’s customer reviews have revolutionized the way that people shop, helping consumers make informed buying decisions,” Russell Dicker, senior manager of community at Amazon.com said in a recent statement. “Our customers have to come to rely on the the third party expertise our customer reviews provide, and the Holiday Customer Review Team is an extension of that resource over the holidays.”
Recent studies have shown that consumer reviews play a major role in the purchasing habits of frequent Internet users, and after an online forum that I participated in the other day about the influence of product reviewers on blogs and websites I’m inclined to believe that this is the case. What does this mean for you if you have an e-commerce site? It’s time to pay attention to the reviews, and the reviewers on your site, because it’s clear that visitors to your sites are paying close attention.
Related articles you might find interesting:
- Cyber Monday crashes an online-shopping tradition [E-commerce]
- Holiday Online Retail Traffic: Walmart And Amazon Duked It Out
- It’s Cyber Monday. Will E-Retailers Have a Letdown?
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